CardTop’s Privacy Policy
1. Privacy Policy
This Privacy Policy applies only to all our activities
and is valid for visitors to ourwebsite and offices
with regards to the information that they shared
and/or collect in CardTop. Privacy Right
1.1. This Privacy Policy describes your privacy
rights regarding our collection, use, storage,
sharing and protection of your personal
information.
1.2. If you have created a username,
identification code, password or any other piece of
information as part of our access security
measures, you must treat such information as
confidential, and you must not disclose it to any
third party.
1.3. We reserve the right to disable any user
identification code or password, whether chosen
by you or allocated by us, at any time, if in our
opinion you have failed to comply with any of the
provisions of this Policy.
2. Consent
By using the Platform or any of our services, you
hereby consent to our Policy and any other
modification to it from time to time. We may
amend this privacy policy at any time by posting a
revised version on our website, or placing such
notice at conspicuous points at our office facilities.
The revised version will be effective 7 days after
publication.
3. Information We Collect
The personal information that you are asked to
provide, and the reasons why you are asked to
provide it, will be made clear to you at the point
we ask you to provide your personal information.If
you register on the Platform, you will be required
to provide your full name, username, your email
address and phone number.If you contact us
directly, we may receive additional information
about you such as your name, email address,
phone number, the contents of the message
and/or attachments you may send us, and any
other information you may choose to provide.For
payment processing, you will be required to
provide your bank account details including the
bank name, account name and account number.
For compliance and KYC purposes, you may be
required to provide more personal information
and documents like ID and BVN.
Information We May Collect About You
We may collect, use, process, store, or transfer
personal information such as:
i. Contact Data: This is data that is needed to
reach out to you, such as your contact address,
email address, telephone number, details of the
device you use, and billing details;
ii. Identification documents (such as your passport
or any Government-issued identity card), a
photograph (if applicable), and any other
registration information you may provide to prove
you are eligible to use our services;
iii. Log/Technical information: When you access
CardTop services, our servers automatically record
information that your browser sends whenever
you visit a website, links you have clicked on,
length of visit on certain pages, unique device
identifier, log-in information, location, and other
device details.
iv. Financial Data: Information, such as personal
account number, the merchant’s name and
location, the date and the total amount of
transaction, and other information provided by
financial institutions or merchants when we act on
their behalf;
v. Transactional Data: These are information
relating to payment when you as a merchant
(using one or more of our payment processing
services) or as a customer, are using our products
or services;
vi. Marketing and Communications Data: This
includes both a record of your decision to
subscribe or to withdraw from receiving marketing
materials from us or from our third parties;
vii. Records of your discussions with us, if we
contact you, and if you contact us;
viii. We may also collect, store, use, and transfer
non-personal information or anonymized data
such as statistical or demographic data;
ix. This Policy applies to CardTop services only.
We do not exercise control over the sites displayed
or linked from within our various services. These
other sites may place their own cookies, plug-ins,
or other files on your computer, collect data or
solicit personal information from you. The
Company does not control these third-party
websites and we are not responsible for their
privacy statements. Please consult such third
parties’ privacy statements.
4. How We Use Your Information
We use the information we collect in various ways,
including to:
a) Provide, operate, and maintain our website
b) Ensure compliance with regulations
c) Provide our services and support
d) Verify your identity
e) Resolve disputes and troubleshoot problems
f) Improve, personalize, and expand our website
g) Understand and analyze how you use our
website
h) Develop new products, services, features, and
functionality
i) Communicate with you, either directly or
through one of our partners, including for
customer service, to provide you with updates and
other information relating to the website, and for
marketing and promotional purposes
j) Send you emails
k) Find and prevent fraudulent activities
5. Log Files
The Company through its product; CardTop follows
a standard procedure of using log files. These files
log visitors when they visit websites. All hosting
companies do this and a part of hosting services'
analytics. The information collected by log files
include internet protocol (IP) addresses, browser
type, Internet Service Provider (ISP), date and time
stamp, referring/exit pages, and possibly the
number of clicks. These are not linked to any
information that is personally identifiable. The
purpose of the information is for analyzing trends,
administering the site, tracking users' movement
on the website, and gathering demographic
information.
6. Cookies
Cookies are small files placed on your computer’s
hard drive that enables the website to identify
your computer as you view different pages.
Cookies allow websites and applications to store
your preferences in order to present contents,
options or functions that are specific to you. Like
most interactive websites, our website uses
cookies to enable the tracking of your activity for
the duration of a session. Our website uses only
encrypted session cookies which are erased either
after a predefined timeout period or once the user
logs out of the platform and closes the browser.
Session cookies do not collect information from
the user’s computer. They will typically store
information in the form of a session identification
that does not personally identify the user.
7. Data Security and Intelligence
The security of your Personal Information is
important to the Company. We maintain
appropriate Internal, technical, and physical
controls to ensure that your data are kept safe at
the Company. Other security measures include but
are not limited to, secure servers, firewalls, data
encryption, and granting access only to designated
employees. On your part strive to ensure your
passwords to your CardTop Accounts are safe. We
will only retain personal information on our
servers for as long as is reasonably necessary as
long as we are providing Services to you. When
you close your CardTops Account, your
information is stored on our servers to the extent
necessary to comply with regulatory obligations
and for the purpose of fraud monitoring, detection,
and prevention. Where we retain your Business
Information/data, we do so in compliance with
limitation periods under the applicable law.
8. NDPR Data Protection Rights
We would like to make sure you are fully aware of
all of your data protection rights. Every user is
entitled to the following:
i. The right to access You have the right to
request copies of your personal data. We may
charge you a small fee for this service.
ii. The right to rectification You have the right to
request that we correct any information you
believe is inaccurate. You also have the right to
request that we complete the information you
think is incomplete.
iii. The right to erasure You have the right to
request that we erase your personal data, under
certain conditions.
iv. The right to restrict processing You have the
right to request that we restrict the processing of
your personal data, under certain conditions.
v. The right to object to processing You have the
right to object to our processing of your personal
data, under certain conditions.
vi. The right to data portability You have the
right to request that we transfer the data that we
have collected to another organization, or directly
to you, under certain conditions.
vii. The right to data portability You have the
right to request that we transfer the data that we
have collected to another organization, or directly
to you, under certain conditions.If you make a
request, we have one month to respond to you. If
you would like to exercise any of these rights,
please contact us.
9. Retention of Personal Data
We will only retain your personal information for
as long as reasonably necessary to
a) Provide our services to you,
b) Archiving purposes to detect and investigate
fraudulent transactions,
c) Comply with our legal obligations under
financial or anti-money laundering laws,
d) Satisfying any tax, accounting or reporting
requirements and
e) Upon our reasonable belief that there is a
prospect of litigation in respect to our relationship
with you.
10. Children’s Information
CardTop does not knowingly collect any Personal
Identifiable Information from children under the
age of 13, and our service is not available for
individuals under the age of 18. If you think that
your child provided this kind of information on our
website, we strongly encourage you to contact us
immediately and we will do our best efforts to
promptly remove such information from our
records.
11. Amendments To Our Privacy Policy
CardTop does not knowingly collect any Personal
Identifiable Information from children under the
age of 13, and our service is not available for
individuals under the age of 18. If you think that
your child provided this kind of information on our
website, we strongly encourage you to contact us
immediately and we will do our best efforts to
promptly remove such information from our
records.
12. Contact Details
Phone Numbers: +852 4600 8505